84% of patients say they would recommend Layton Medical Centre to friends and family*
* Friends and Family test results Dec-15 and Jan-16
YOU SAID, WE DID. OUTCOMES FROM OUR 6 MONTHLY REVIEW OF PATIENT FEEDBACK
Every six months we review the feedback you, our patients, have given to us. We make improvements to our services based on your feedback, so we can offer you a better service.
Here's what we did over the past 6 months, based on what you said.....
“It can be hard to get a same-day appointment”
“It’s not clear under what circumstances it is considered appropriate to ask to be seen by a GP the same day”
WHAT WE DID
We have increased the number of same-day appointments per GP per session (morning or afternoon) from 3 to 4 each day
Our GPs have agreed a common approach for same-day appointments, so patients have the same experience each time
We have guaranteed that any patient who wants it, will have their case reviewed that same-day by a GP
“Continuity of care with the same GP is important”
WHAT WE DID
We have formed good relationships with a small number of excellent locum GPs, who work for the practice on a regular basis whilst we seek to recruit permanent GPs
We publish details on our waiting room screen and our website about all our GPs and the days they work at the practice
“It’s hard to book a non-urgent appointment”
WHAT WE DID
We now publish on-line and in the waiting room, indicative waiting times for an appointment with each clinician
We have extended opening hours on Thursday to 8pm
We have extended the GPs bookable dates so they can book you in for follow up reviews more easily
Welcome to Layton Medical Centre
The doctors and staff at Layton Medical Centre in Blackpool are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Patients with particular needs
Our purpose-built premises have full access for disabled patients and a disabled toilet. If you need assistance please ask a member of staff.
We welcome new patients
We aim to treat all our patients courteously and in complete confidence. We feel it is important you know who you are speaking to, so our Practice staff wear a name badge and identify themselves on the telephone.
(Site updated 27/01/2016)