Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Telephoning the surgery on 01253 204083
- Calling in to the surgery
- using the GP online system – Patient Access
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- Telephoning the surgery on 01253 204083
- Calling in to the surgery
- using the GP online system – Patient Access
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Request telephone consultations
Our GPs are allocated timeslots throughout the week for these telephone appointments. Please speak with reception if you require an appointment with a specific doctor.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- Telephoning the surgery on 01253 204083
- Calling in to the surgery
- using the GP online system – Patient Access
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits If you are housebound or too ill to attend the surgery, please request a home visit via the appointments telephone line as early as possible. Our GPs will assess your symptoms prior to arranging a visit. Please refrain from requesting a home visit unless absolutely necessary. This is to reduce the impact on other patients.
Free Text Message Appointment Reminders
To receive text message reminders of your appointment direct to your mobile phone, please hand in your mobile number to the reception desk.
You will also be eligible to receive via text message, relevant health information from your GP. Your information will not be disclosed to any third party and will be used by your healthcare professional only.
Please note this is not a premium rate service. There is no charge to you the patient for text messages sent to your mobile from the surgery.
If you wish to stop receiving text messages from the surgery at any point, please contact the surgery to opt-out.