At Layton Medical Centre we try our best to get things right but there is always room for improvement. We welcome any feedback on ways to improve or even better that you are happy with the service.
Unfortunately sometimes we don’t always get it right. If you would like to make a complaint, please submit in writing by letter or send by email to admin.laytonmedical@nhs.net
If you feel you can’t do this, or would prefer not to, then please contact the Lancashire and South Cumbria Integrated Care Board on 0300 373 3550 or email lscicb-fw.patientexperience@nhs.net
Service Provider Complaints
For complaints about independent contractor services, such as GPs, dentists, pharmacies and opticians, please contact:
NHS England
PO Box 16738
Redditch
B97 9PT
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding bank holidays)
Email: england.contactus@nhs.net
Health Service Ombudsman
If you are unhappy with the way we have handled your complaint, we will undertake further investigation to resolve it to your satisfaction. However, if you are still not happy, you can report it to the health service ombudsman.
The parliamentary and health service ombudsman may investigate complaints on your behalf, but only if your complaint has already been investigated at a local resolution and independent review level. There is no charge for this service and the ombudsman is completely independent of the NHS.
Telephone: 0345 015 4033 (open 8.30am to 5.30pm, Monday to Friday)
Email: phso.enquiries@ombudsman.org.uk
www.ombudsman.org.uk
Email: phso.enquiries@ombudsman.org.uk
www.ombudsman.org.uk
Independent Advice
If you require independent advice about the complaints process, there is a service called Advocacy Access for all advocacy-related issues/enquiries, aimed at both members of the public and professionals.
Tel: 0345 456 3210
Textphone: 07886 744 634
Fax: 0300 323 0966
Textphone: 07886 744 634
Fax: 0300 323 0966